FREQUENTLY ASKED QUESTIONS (FAQ) - "POLICIES AND PROCEDURES"

 

WHAT ARE THE STEPS INVOLVED IN THE PROCESSING AND SHIPPING OF AN ORDER?

Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.

CAN I CANCEL OR MAKE CHANGES TO AN ORDER?

No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order. 

DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS? 

We offer discounts during promotions only. The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter. 

HOW CAN I TRACK MY ORDER?

Once the order ships, you will be sent an email with the tracking information. If you need further assistance, please do not hesitate to reach us here:

CUSTOMER SERVICE

thebestdetailersllc@outlook.com

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s). 

WHAT DO I DO IF I AM MISSING AN ITEM/S FROM MY ORDER?

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.  

WHAT DO I DO IF I DID NOT RECEIVE MY ORDER? 

In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf. 

TAX-EXEMPT ORDERS

We do not accept tax exempt orders through our website.

SUBSCRIBE, SHINE, & SAVE

Subscription items will ship automatically unless you cancel.  By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.  

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders can take between 1-3 business days (excludes weekends and holidays) to process and ship. Orders may include multiple packages and can arrive at different times within the delivery window. We are unable to relay delivery instructions to the carrier.

WHAT CARRIERS DO YOU USE FOR DELIVERY?

We use USPS, FedEx, and UPS

WHAT METHODS OF SHIPPING DO YOU OFFER?

Flat Rate: Carrier is at our discretion, 2-9 business days (excludes weekends and holidays) for delivery. FedEx Ground: 3-5 business days (excludes weekends and holidays) for delivery. Free: Any orders that qualify for free shipment will be delivered via Flat Rate shipment.

 

CAN I SPECIFICALLY REQUEST SHIPMENT VIA USPS?

No, we do not offer this as an option. 

FREIGHT FORWARDING

Please be advise we do not ship to freight forwarding companies, no exceptions. If in any case you happen to ship to a freight forwarding company The Best Detailers is not responsible the any loss, damage or theft.

DO YOU SHIP INTERNATIONALLY?

We do not offer international shipping.

 

P.O. BOXES OR APO ADDRESSES?

We do not offer shipping to P.O. boxes or APO addresses at this time.